Student Complaint Log
At South, it is our goal to "ensure that all are welcome at the University of South Alabama and that for everyone, this is a place that feels like home."
The student complaint process is an important component of that goal by providing students an opportunity to be heard and allowing University personnel to address grievances in a fair and timely manner.
Student complaint logs are maintained by administrative divisions and by all units that provide academic or student support services. The University utilizes the data obtained from these logs to evaluate the efficacy of standing policies, identify patterns of student grievances, and ensure students receive due process.
Through this process, the University seeks to foster a culture of continuous improvement and strives “to make campus an environment where students value the student services and student life experience”.
At USA, the Student Complaint Log process is overseen by the Office of Institutional Effectiveness (OIE). If you have questions or would like assistance, please email effectiveness@southalabama.edu.
Grievance Policies
Student complaints fall under four broad categories at USA: A.) general complaints, B.) sexual harassment and sexual violence complaints, C.) grade grievances, and D.) student worker grievances. Policy Guidelines are available in the University Policy Library and on the Student Affairs, Academic Affairs, Title IX, USAonline, and Enrollment Services web pages.
Distance Education Students
Students enrolled in distance education courses may address unresolved complaints to Alabama’s State Portal Entity.
Please note that complaints must first go through USA’s grievance procedures. If a student has not utilized all available administrative procedures, the student will be referred back to the institution to complete the process.
For additional information, please visit the NC-SARA Student Complaints website.
Resources
